General conditions of use

1. General

1.1 The promotion, supply and sale of products on the site are governed by these Terms of Sale.
The products purchased are sold directly by SilverCrab Nuria Porta Morán, sole proprietorship registered in the Register of Companies at the Chamber of Commerce of Rimini no. 319355, with VAT number 03974710406. The Company's registered office is in Italy, in the town of Riccione (province of Rimini), in Corso Fratelli Cervi, 47.

1.2 For assistance, please visit the Information area, where you also find information and clarification about orders, shipping, refunds and returning products purchased on
In addition, you can always contact SilverCrab, telephone +39 0541412028, by e-mail to:

1.3 SilverCrab is the owner of the logo, brand and other brands, the Internet domains, services and features on

2. The purchase contract

2.1 To conclude and execute the purchase contract for products and services on, you must fill out the online order form and send it electronically to the seller SilverCrab, via computer, following the instructions in this regard.

2.2 When filling out the order form the buyer can view the Terms and Conditions of Sale, the information on the characteristics of each product / service ordered and its price (including all applicable taxes), media payment that you can use for the purchase and the terms of delivery of the purchased products, shipping costs and delivery, and the conditions for exercising the right of withdrawal and the modalities and timing of any return of products purchased .
To protect the buyer, before purchasing products / services by transmitting the order form, you will be asked to carefully read the Terms of Sale.

2.3 The contract is concluded and effective when the seller receives SilverCrab, via computer, your order form, after verification of the correctness of the data relating to the order.
By transmitting the order form, the buyer certifies to know and accept unconditionally, in relations with the Seller, these General Terms and Conditions and other information contained in, also through links, the ' Privacy Policy and the information on the right of withdrawal, and undertakes to observe them.
If the user does not share any of the terms in the General Conditions of Sale and the other documents mentioned above, please do not submit your order form for the purchase of products / services on

2.4 The order form will be filed in the database of SilverCrab for the period of time required for its fulfillment, and stored in accordance with law.

2.5 Conclusion of the purchase agreement, SilverCrab transmit, by electronic mail, a record of the purchase order, with a summary of the information contained in the order form (information on the essential characteristics of the product and detailed indication the price, terms of payment and delivery costs).
They will also hear the instructions to follow the status of the order, to the delivery of products to their destination.

3. Guarantees and indication of prices of products

3.1 The main characteristics of products are shown on within each product. The images and colors of products offered for sale on may not exactly correspond to the real effect of the Internet browser or monitor used by the user.

3.2 The prices of products may be subject to change. The user must be sure of the final sale price, indicated in the shop on line, before sending the order form.

3.3 The purchase requests from countries not included among those listed in the website can not be accepted by the seller SilverCrab.

4. Payments

4.1 Payment of the product prices and relevant shipping costs and delivery you can choose between the procedures indicated on the order form and in the online store site

4.2 In case of payment by credit card, financial information (for example: the number of credit card / debit card, the expiration date etc.) Will be sent by encrypted protocol to IW Bank or other banks which provide related electronic payment services at a distance, without third parties in any way have access. Such details will never be used by SilverCrab except for performing the procedures of purchase or issuing refunds in the case of return of the products, as a result of exercising the right of withdrawal, or if it becomes necessary to prevent or report the police commit fraud on

The delivery of products and service delivery will be made only at the date of the accounting currency of the payment, which ensures the successful completion of the financial transaction.

5. Promotions

5.1 SilverCrab will hold competitions and promotions, or offer discount coupons to users in different ways, for purchases to be made on, or in the store (physical or online) on partner, properly reported and described.

6. Shipping and delivery of products

6.1 For specific mode of shipment and delivery of the products, the user can log in shipping. The statement contained herein are an integral and essential part of these General Terms and Conditions and, therefore, consider themselves fully known and accepted by the buyer at the time of transmission of the order form.

6.2 SilverCrab notify you after the purchase, the possible ways and procedures for checking the status of their order, even releasing specific credentials for access to multimedia systems of the carriers used, from time to time, to transport and the delivery of products purchased.
You can always request information SilverCrab phone at +39 0541412028 or by email at

7. Customer Care

7.1 The user can request any information on the modalities and procedures for online purchase, or for shipment of the products, payment, the right of withdrawal etc., By contacting Customer Service by e-mail at info @ silvercrab .com, by phone at +39 0541412028, or through the forms available on

8. Right of withdrawal

8.1 The purchaser has the right to terminate its contract with the seller SilverCrab, without penalty, as provided art.5 of the Decree of 22 May 1999 n.185, upon notice within fifteen (15) days of receipt of goods by e-mail to the address, or through the form available on the account of the customer site.

8.2 The right of withdrawal applies only to goods intact (no missing or damaged parts) at the time of return and can not be exercised by those who, by their nature, can not be returned.
It is the responsibility of SilverCrab promptly notify the buyer how to return, that is, the recipient and his address.
Returned products must be sent to the address indicated within thirty (30) days from the date of delivery. The products must be returned to the address provided for in a single shipment. The shipping costs for returning the goods are borne by the buyer.
Ascertained the above conditions, SilverCrab provide to give adequate notice to the buyer via e-mail, and to reimburse the amount paid within 48 (forty eight) hours of receipt of returned merchandise.
The refund will be made only to the person who has legitimately paid.

8.3 If they comply with the procedures and terms for the exercise of withdrawal rights, as specified in this section, the purchaser shall not be entitled to a refund of the money paid to the seller; however, he will be entitled, at its expense, the products in the state in which they were returned to the seller.

9. Privacy

9.1 The customer SilverCrab can get information on how personal data are processed by accessing the Privacy Policy.

9.2 We encourage all customers to SilverCrab to read the Privacy Policy, which contain information about how they handle the personal data of users and the security systems adopted.

9.3 For further information on the Privacy Policy you can send requests to the mail: contact our company by phone at no. +39 0541412028.

10. Governing law and dispute resolution

10.1 These Conditions of Sale are governed by Italian law. Although not expressly stated in these General Terms are referred to the Laws in force.

11. Amendments and updates

11.1 The General Conditions of Sale may be modified, also in consideration of possible regulatory changes. The new Terms of Sale shall be effective from the date of publication of


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